COMPANY DETAILS

 

EMAIL : ozonetattoosupply@gmail.com

Facebook.com/ozonetattoosupply/

Instagram.com/ozonetattoo.equipment/

TIME:WED~ MON 2PM~12AM

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Payment method instructions

Payment instructions
We only accept ATM transfers and Credit Card

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ATM transfer

※For orders using ATM transfer as the payment method, please complete the remittance procedure within two days from the date of order placement. If the payment procedure is not completed after the deadline, the order will be cancelled. 
1. After you complete the ordering process, the system will send an "Order Confirmation Notification" to your email address. Please confirm that the order content is correct. 
2. After confirming that everything is correct, please transfer the money to the designated bank transfer account. After confirmation of successful payment, we will immediately arrange packaging and shipment.

Shipping method instructions
Shipping instructions

When an online order is placed and payment is completed, we will ship the goods within 3 working days after payment is completed (excluding pre-ordered goods).
In order to protect the integrity of the goods, we will properly package the goods you ordered. After receiving the goods, please unpack and inspect them immediately (video recording is recommended) to confirm that the packaging of the goods is complete. If the following factors occur, the delivery time will be arranged on a case-by-case basis: *If the quantity of the ordered goods is insufficient and additional shipments are required, the customer service staff will be notified to confirm the delivery time.

*If the orderer/recipient information is incomplete, the delivery time will be arranged after confirmation by customer service staff. *For those who use membership rights, if the membership qualifications are inconsistent or the input is incomplete, the customer service staff will confirm the arrival time and arrange the delivery time.

* In the event of natural disasters such as typhoons, earthquakes, etc., shipments will be made within the announced working days after business hours. The actual arrival time is subject to the delivery time of the logistics company. 
*The arrival time during the Lunar New Year or consecutive holidays will be based on the delivery time of the logistics company. 
＊If there are any special situations not listed in detail above, customer service staff will contact you individually for explanation.

Order related instructions
Products are out of stock
1. We will notify you separately if the product is out of stock, if payment has been made using a third-party ATM virtual account,the back-end will assist in canceling the order, and a refund will be automatically issued after the order is canceled.

Order Tracking
After the product is successfully ordered, we will send an order success letter. You can track the shipment progress of the product according to the logistics details in the letter.
(You can also log in to the membership system, check orders in the members area, and get the latest product shipment progress)

Change in order
If you need to add products, please contact us first through the official fan page or the official website private messaging system.
Provide the original order number for us to check, and place the order according to the personnel's instructions.

＊Multiple orders are not accepted for combined shipment, because each order has a tracking number for each cash flow and logistics, which will cause problems in the operation process.

After-sales service instructions
After-sales service
1. There is no trial period for tattoo equipment products. If there are problems such as new product failure or poor fit, the product must be returned in its original condition, unused, with the outer box intact and the film unopened.

2. Products with defects or malfunctions need to be returned or exchanged. Please
Contact the official IG or Facebook fan group and provide the order number, reason and contact information to apply for a return. The customer service staff will confirm and handle the follow-up questions.

3.For those who pay by credit card in installments, only exchange service will be accepted, and no refund service will be provided.

4.Add-on price, combination discount, full discount or full gift order:
•When the main product is returned and only the additional items are retained, the original price of the additional items will be restored.
•Combination discounts and full discounts. 
If the number or amount of the activity discount is not reached after the return, the original price of the retained goods will be restored.
•If the gift threshold is not reached after the return, the gift must be returned together with the returned goods.

Privacy Policy
 
In order to protect your online privacy and allow you to use the various services provided by this website with peace of mind, we would like to explain to you the privacy protection policy of Yinlong Tattoo Equipment Online Store. We are here to help you understand the principles and policies for processing your personal data when you use the services of Yinlong Tattoo Tattoo Equipment Online Mall, as well as the scope and purpose of data collection.We hope to let you know that we will absolutely protect and respect any information you provide.

1. Information collection notices and usage policies
When you participate in activities on this website, we will ask you to provide your name, ID number, phone number, email, contact address and other relevant necessary information.
During normal browsing, the server will automatically generate relevant actions, including the IP address of the connecting device you use, usage time, browser used, browsing and click data records, etc., as a reference for us to improve website services. This record is for internal use and will never be released to the public.
Unless we obtain your consent or other special provisions of laws, this website will never disclose your personal information to third parties or use it for other purposes other than the purpose of collection.
Please note that other websites linked to this website may also collect your personal information. For the personal information you actively provide, these linked websites should have their own privacy protection policies. Their data processing measures do not apply to the privacy protection policy of this website, and YinLong Tattoo Equipment cannot bear any joint liability.

2. Cookie use and policy

When you participate in activities on this website, we will ask you to provide your name, ID number, phone number, email, contact address and other relevant necessary information.
During normal browsing, the server will automatically generate relevant actions, including the IP address of the connecting device you use, usage time, browser used, browsing and click data records, etc., as a reference for us to improve website services. This record is for internal use and will never be released to the public.

Instructions for returns and exchanges
•When consumers shop online, they are entitled to a "hesitation period" and not a "trial period" within seven days of the arrival of the product. If the product has problems and safety concerns, it cannot be returned or exchanged once it is unpacked. Thank you for your cooperation.

•Product returns and exchanges that are not applicable is:
1.Opened and used products
2.The accompanying documents are missing 
3.The product has obvious signs of use and damage.

•If the total amount does not meet the free shipping standard due to return, the refund amount will be deducted from the shipping fee.

•The shipping fee when ordering is paid by the consumer. After applying for a return, the refund amount will be deducted from the shipping fee when ordering.

•When returning or exchanging goods, please use the original packaging carton to properly package the returned goods. If the original carton is lost, please use other cartons to wrap the goods in addition to the original packaging. Do not paste stickers or write text directly on the original packaging. If the original packaging is damaged, the product cannot be returned and the damage fee will be deducted from the refund.

•When making a return, please consult the official fan group first, and follow the instructions given by the customer service staff to fill in the return and exchange application form attached to the product in detail.Send it back to Ozone Tattoo Equipment together with the accompanying receipt, invoice, complete product and original packaging materials.